Amdocs Off campus drive 2023:- Are you the one who is searching for Off Campus job drive? If so you reached your stop, Yeah! The Hiring team of Amdocs has scheduled to conduct Off campus drive 2022 to select potential graduates. Eligible and interested candidates may apply. Amdocs off campus details such as Registration, Job location, Selection process, Eligibility, Job Position and Apply link are written in this page. Do visit fresherstown.com for more latest job updates.
About the company:
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.c
Job Details for Amdocs Off Campus Drive 2023:
|Job Role||Technical & Business Operations Agent|
|Batch||2018/ 2019/ 2020/ 2021/ 2022/ 2023/ Any|
|Salary||Best in Industry|
Job Description For Amdocs Off Campus Drive 2023:
The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
What will your job look like?
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will ensure crystal clear communication and documentation as a point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
- You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
Skills Required For Amdocs Off Campus Drive 2023
- Bachelor’s degree in Science/IT/Computer Science or equivalent
- Experience writing software code in at least one programming language
- Good knowledge of Object Oriented Design and development
- Experience in Production Support/Application Support
Selection Process For Amdocs Off Campus Drive 2023:
- Aptitude Written Test Online
- Group Discussion
- Technical Interview
- HR Interview
How to Apply for Amdocs Off Campus Drive 2023?
All interested and eligible candidates can apply through direct application link of Amdocs . Hence Check out the Fresherstown.com to get the direct apply link.
|Amdocs Off Campus Drive 2023– Important Link|
|To Apply for Amdocs Technical & Business Operations Analyst Role: Click Here|
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